FAQ

• 1. What is the T’ROKA VIP membership?

  The T’ROKA VIP membership is our membership program to enjoy exclusive benefits, special privileges, and surprises when you stay at a property of our partner luxury hotel groups, specially handpicked by us.

• 2. Who is eligible to join?

  Anyone can join the T’ROKA VIP membership for free.

• 3. How do I join as a T’ROKA VIP?

  You can sign for the T’ROKA VIP membership on our website by clicking here.

• 4. How does the membership work?

  With every stay at an eligible T’ROKA hotel, you will progress along the T'ROKA VIP tiers - namely Classic, Signature and Prestige. Essentially, you will get to enjoy exclusive benefits and special rewards as a T’ROKA VIP, such as:

  • Access to the best available hotel rates
  • The chance to receive complimentary room upgrades
  • A Travel Advisor to craft your experiences

  You can view your membership benefits here or when you log in to your account.

• 5. Which hotel groups eligible for the membership?

  The following luxury hotel groups are eligible for the membership:

  • Marriott International
  • The Leading Hotels of the World
  • Accor
  • Hilton Hotels & Resorts
  • Shangri-La Hotels and Resorts
  • Hyatt
  • IHG Hotels & Resorts
  • AMAN

• 6. How can I change my personal details for my membership?

  You may send an email to [email protected] for any changes to your personal details of your membership