AGREEMENT BETWEEN CUSTOMER AND HOLIDAY TOURS & TRAVEL SDN BHD 

This website is operated by Holiday Tours & Travel Sdn Bhd (Company No. 197501001345 (23070-H) | KPK/LN 0424). This website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms we”, “us”, “our”, and “Holiday Tours” refer to Holiday Tours & Travel Sdn Bhd. The term “you” refers to the customer visiting the website and/or booking a reservation through us on this website, or through our customer service agents.  This website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the ‘Terms of Use’ or ‘Agreement’). Please read the Terms of Use carefully. By accessing or using this website, booking any travel products or services on this website, or contacting our call centre agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or make bookings through this website or our call centre agents. Holiday Tours may at any time change these Terms of Use and your continued use of this website is conditioned upon acceptance of the updated Terms of Use.  The Services offered by Holiday Tours & Travel Sdn Bhd (“Holiday Tours”) as defined below can only be used by customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these terms and conditions. The agreement between Customer and Holiday Tours comes into force as soon as Holiday Tours provides written confirmation of a booking to the customer by email.  Customers are deemed to have read, understood and accepted the following, should save and/or print a copy of these terms and conditions for future reference when making a booking. 

PRICE AND PAYMENTS

The default currency on the website is Malaysian Ringgit (MYR). Payment through the payment gateway will be processed and charged in Malaysia Ringgit. Prices in other currencies are indicative and subject to the exchange rate charged by your bank plus any transaction fee determined by the bank or other agency processing the transaction. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown when making your reservations on this website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank or credit card issuer. Holiday Tours is not responsible for any discrepancies arising from exchange rates or additional transaction fees charged by the bank or any other agency processing the transaction.

BOOKING FEES & FINAL PAYMENT PER PERSON 

A reservation will be affected upon receipt of your booking fees (refer to the chart below) and booking/s is/are subject to flight/tour availability.  The booking fee forms part of your final payment.  Balance or full payment must be made 14 days prior to departure or as per guidelines set by the Tour Principal or Tour Supplier, whichever applicable.  Failure to comply with this may result in an automatic cancellation of your reservation and forfeiture of your deposit.   Kindly take note* all bookings and purchases shall be made in Malaysian Ringgit (MYR) based on the exchange rate on date of transaction and foreign currency booking or purchase shall be converted to MYR on the date of the said transaction. 

SERVICE FEE

A service fee will be charged if assistance is required from our support team to  complete bookings online. For add-on services such as baggage, seating selection, etc. a service fee per transaction will be charged. All service fees are non-refundable.  For travel planning service, a non-refundable consultation fee per booking will be charged. This fee is to compensate for the time taken by our reservations team to research and plan for your travel. Should you proceed with making the reservations with us, the consultation fee will be used as partial payment towards your reservation costs. 

NAME IN RESERVATIONS 

Reservations must be booked in the guest’s name as it is displayed on the passport. Name changes are generally not allowed. The guest will be asked for a passport or ID at the time of check-in. If the name on the reservations and the passenger’s passport/ID do not match, the guest will be required to make a new reservation. Holiday Tours shall not be responsible for any costs incurred for the new reservation. 

CONFIRMATIONS 

Confirmation of a booking includes the essential elements such as the description of the service booked and the price, which will be sent to the customer by email. If the customer does not receive a confirmation email after 24 hours of placing the booking, he/she should contact the customer support team.  It is expressly agreed that data stored in the information systems of Holiday Tours and/or its suppliers shall constitute proof with respect to the bookings made by the customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

CANCELLATION & AMENDMENT 

Cancellation and/or amendment to reservations must be made directly with Holiday Tours.  Kindly take note that cancellation policies may be updated from time-to-time without prior notice. For the latest updates, please refer to Holiday Tours’ official website at https://www.holidaytourstravel.com/terms-and-conditions/ 

CANCELLATION OF TOUR BY COMPANY 

The company reserves the right to cancel the tour due to insufficient passengers or uncontrolled factors that do not allow the conduct of a safe tour or the delivery of services as described in the itinerary. Such circumstances include force majeure events, which encompass, but are not limited to, war, invasion, revolution, rebellion, civil commotion, insurrection, acts of terrorism, nuclear explosions, strikes, lock-outs, industrial disputes, riots, fires, floods, explosions, landslides, droughts, acts of God, pandemics, epidemics, quarantines, and acts of government (herein collectively known as “Force Majeure”).  The company shall recommend alternative tours preferably to the same destination or other similar tours to you.  Should you decide not to accept the alternative tour, the company shall endeavour to refund all monies paid in full, subject at all times to the company’s partner’s refund policy.  In the event cancellation is due to insufficient passengers or inability to secure seats or accommodation (involuntary cancellations), the company shall refund the amount you have paid.  The company and/or associated agents reserve the right to alter or modify with or without prior notice the itineraries, travel arrangements and hotel accommodation in anyway necessary, or withdraw the services of an accompanying tour manager, due to circumstances and/or Force Majeure events over which the operators have no control.   

CANCELLATION OF TOUR BY PASSENGER 

In the event the passenger decides to cancel his/ her tour or travel booking, the booking fee paid by the passenger shall be transferred to other tours arranged by the company as requested by the passenger.  If, however the passenger has made full payment toward the tour or travel fee, the company shall make every attempt to refund the said payment, subject to the penalty charges and cancellation policy as imposed by the Tour Principal, Tour Supplier or other relevant supplier.  If the customer does not present himself/herself at the departure of the trip, refunds will only be due to the customer in line with the rules and restrictions of the applicable suppliers as notified in the booking process.  We reserve the right to cancel your booking if payment is deemed to be suspicious by the bank or if full payment is not received within 14 days, or within the timeframe imposed by the Tour Principal, Tour Supplier, or other relevant supplier, whichever applicable

AMENDMENT/ CHANGE OF BOOKING 

If after making the booking the customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the customer should contact the Customer Support Team for assistance.  Bookings can be changed, provided space is available   A change to the entire booking shall be considered as a cancellation and subject to cancellation charges.  You may cancel your booking at any time.  Cancellations must be made in writing to avoid any misunderstanding. No amendment may be made within 07 working days prior to the date of departure.  An administrative fee shall be levied as provided in the table below:  A fee may be imposed by the applicable supplier in the event of a change or cancellation to a booking. Holiday Tours administration fee will apply in addition to any fees imposed by the supplier. Please see the table below for the specific fees applicable.  

AMENDMENT & CANCELLATION CHARGES PER PERSON

POSSIBLE CHANGES 

Airline schedules and local conditions may require sightseeing, hotels, and routings to be changed.  Should this occur, the company shall wherever possible, make other alternative arrangement of similar standard. 

TRAVEL DOCUMENTS 

It is the passengers’ responsibility to ensure their travel documents and necessary visas are in order.  The company shall advise you on the documentation required.  As a guide, you must have an international Passport or other recognized travel documents which should be valid for at least six (6) months from the date of the departure from the last destination of your itinerary.  You must have the necessary visas, vaccinations and health certificates as required by the applicable Government authorities of the countries to be visited. However, the company cannot guarantee the approval of any visa application.  If for any reason your application for the visa or necessary exit permit is rejected, the relevant cancellation charges as per cancellation charges table above shall apply.  The company cannot be held responsible or liable for any expenses, reimbursement, or refund of tour prices if any passenger is refused entry by any country on the tour for whatsoever reasons, including but not limited to possession of unlawful items or holding improper travel documents or lack of necessary visa.

REFUNDS / REFUND OF UNUSED SERVICES  

In the event of a refund due to cancellation or changes to the booking, refunds will only be due to the customer in line with the rules and restrictions of the applicable suppliers as notified in the booking process.  No refund can be made in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services, which are included in the tour fares and not utilised by the tour member.  Refunds will only be made after Holiday Tours received the refunds amount from supplier. Customers should note that refunds from supplier may take up to 6 months.  All refunds will be processed in MYR (Malaysian Ringgit) and are subject to the exchange rate at the point of refund. Upon receiving the refunds from the supplier, the amount after deducting any applicable administration fees and penalties will be transferred back to the customers via the same payment method as the original booking, whenever possible. In the case of cash payment, refunds will be issued via online bank transfer. 

UNUTILISED DEPOSIT  

In the event a deposit remains unutilised due to cancellation or changes to the booking, it can be transferred to another trip within one year of the initial payment. Failure to utilise the deposit within the stipulated timeframe will result in forfeiture.   The extension of deposit usage past the one-year period can be requested and is contingent upon request and subject to approval by management. Any deposit not utilised within two years of the initial payment will be subject to forfeiture. 

RESTRICTED FARES 

Unless otherwise stated in writing by the customer, it is assumed that the customer requires the least expensive services. Such services (e.g. “economy class”) may be provided without any possibility of modification or cancellation. In such cases, the services cannot be provided in a different manner or at a different time or place to those initially contracted. 

AIR TRANSPORT TERMS & CONDITIONS 

The customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the customer acknowledges and agrees that: 

• Airlines reserve the right to cancel or change schedules . Schedules shown are based on expected flying times as indicated by the airlines. Because weather and other factors may affect operating conditions, departures and arrivals cannot be guaranteed nor are the responsibility of Holiday Tours. 

• Holiday Tours, has no control and shall not be liable over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure. 

• Holiday Tours, has no control and shall not be liable over any indications of the hours spent flying which are provided by the supplier of the relevant air transport and are given for guidance only and are subject to alteration and confirmation. 

• It is the customer’s responsibility to review and confirm his / her return flight in accordance with the requirements of the supplier of the relevant air transport. 

• If the Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence. 

• In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a supplier’s rules and restrictions, these flights, aircraft types and flight numbers are subject to change, even after confirmation. Holiday Tours is not responsible and shall not be liable for such changes made by the airlines at any time. 

• Additional charges may be imposed by airlines for meals, luggage, seat selection, etc. Holiday Tours is not responsible for such charges and may be amended by airlines at any time. 

• The customer must comply with all air transport supplier’s rules and restrictions on the carriage of pregnant women. Holiday Tours shall not be responsible and shall not be held liable for any issues arising from the customer’s non-compliance. 
  
  
• Airlines reserve the right to assess additional charges that could include an additional ticket purchase for passengers who may be too large to comfortably sit in one seat. 
  
  
• The customer must comply with the air transport supplier’s rules and restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 14 will only be carried in accordance with the air transport Supplier’s Rules and Restrictions.   
  

COMBINED ONE-WAY TICKETS 

Holiday Tours may offer customers the opportunity to book a combination of two one-way tickets instead of a return ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.  Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a customer to make changes to the other flight, the customer will be responsible for any fees incurred for making changes to the unaffected flight. Holiday Tours is not responsible and shall not be liable for such fees incurred by the customer.  

ADMINISTRATIVE & HEALTH REGULATIONS 

You are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order. Holiday Tours has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations. Holiday Tours shall not be liable for any issue arising from customers’ failure to review.  Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. For medical advice regarding your journey, please contact your doctor.  Disinfection: Countries reserve the right to disinfect aircraft if there is a perceived threat to public health, agriculture or the environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinfection procedures: spray the aircraft cabin with an aerosolized insecticide while passengers are on board or treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board.  Some overseas countries have an immigration requirement that a customer’s passport is valid for a minimum period after the customer enters that country, typically 6 months. If a customer’s passport is in its final year of validity, the customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise, the customer may not be able to travel and insurance may be invalid.  For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit.  Please note: It can often take some time to obtain a visa, so customers are advised to apply in advance. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.  Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Holiday Tours urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by Wisma Putra prior to booking travel to international destinations. 

SPECIAL FARES 

The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the website and on a Customer’s email confirmation.  Frequent flyer miles accrual or class upgrades may not be applicable when booking flights through the website. 

CHECK-IN LUGGAGE 

Airlines reserve the right to assess an additional charge at the time of check-in for additional pieces of luggage, overweight or for non-standard luggage. Examples of non-standard luggage include, but are not limited to the following: Sporting goods and equipment (e.g. golf clubs and skis), tools, musical instrument cases, trunks, large portfolios, boxes, car seats, animal carriers (animal handling charge may apply).  Charges for additional, overweight, or non-standard luggage vary by airline. Customers are advised to review the specific airline’s baggage policy for detailed information on applicable charges before traveling.  

AIRLINE LIABILITY 

The Customer is reminded that an airlines’ liability for death, personal injury and other damages are normally limited by national law, by an international air transport treaty, or by the airline’s own Rules and Restrictions including their conditions of carriage. Holiday Tours shall not be liable for any death, personal injury and/or any other damages caused by the airline. 

ELECTRONIC TICKET 

An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in.

OPERATING AIRLINES

Customers are advised that in some cases flights booked with one airline may be operated by another airline (codeshare or wet-lease) – advance seat reservations, online check-in, earning & burning of frequent flyer miles may not be available for these flights.   

DENIED BOARDING COMPENSATION 

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer’s stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline, subject to the terms and conditions of the airline. 

ACCOMMODATION SERVICES

Accommodation may be offered separately or as part of a package holiday. The services are subject to the rules and restrictions of the suppliers offering the accommodation, which will be made available before booking. The rules and restrictions may include restrictions on and/or charges for cancellation and/or charges imposed by the suppliers. Customers are advised to review these rules and restrictions carefully before making a booking.  Hotel bookings (not part of any packages) will require a customer’s credit card details to guarantee the booking and the same card will be charged for the full payment upon check-out. Prices shown on the website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls or any other additional services.  If a customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the customer must confirm the reservation changes with Holiday Tours in writing no later than 7 working days from the original date of check-in or as per the hotel T&C for amendments and changes, to prevent cancellation of the whole reservation. If the customer does not confirm the reservation changes with Holiday Tours in writing the whole reservation may be cancelled and refunds will only be due to the customer in line with the rules and restrictions of the applicable supplier as notified in the booking process.  Any customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by the hotel prior to the date of arrival will be subject to the charges shown in the rules and restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the rules and restrictions for the hotel reservation. 

USE OF ROOMS

The customer is reminded that, in general, rooms are only available from 1500 hours and have to be vacated by 1100 hours, irrespective of the time of arrival or departure or the means of transport used. If you require different check-in or check-out times, you may contact the accommodation provider directly for possible arrangements.   Depending on the hotel, single rooms generally have one bed, and a supplement is often payable for these rooms, whereas double rooms usually have either two single beds or one double bed.

ACCOMMODATION STAR RATINGS 

Star ratings are only a general guide. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3-star hotel in one country is not necessarily equivalent to a 3-star hotel in another. 

ACCOMMODATION IMAGES 

Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Holiday Tours are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. The images and information are provided to give a general ‘feel’ for the hotel.  Images of room types do not necessarily represent the bed configuration of the room being purchased. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Also, there may be an additional charge for extra beds or cots. 

ACCOMMODATION ACTIVITIES 

It is possible that, from time to time particular activities offered by the suppliers that are shown in the description of the accommodation on the website are cancelled, for example as a result of weather conditions or other reasons beyond the supplier’s reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.  Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the suppliers. Holiday Tours shall not be liable for any changes made by the suppliers. 

ACCOMMODATION MEALS 

If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the package. The accommodation which includes main meals generally commence with dinner on the day of arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.  The customer is reminded that, unless specified otherwise on the website, drinks are not included with meals. If drinking water is not available, the customer will bear the cost of buying it himself/herself.  Parents are advised to bring special food for their baby with them, as this is not always available locally. 

ACCOMMODATION TAXES 

The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate. 

CAR HIRE 

Car hire services are offered separately or as part of a package holiday. These services are subject to the rules and restrictions of the car rental companies.  For reservations of “Supplier Special Rate” offerings, the supplier will provide the use of the car directly to customers and Holiday Tours acts merely as an intermediary in the transaction. Holiday Tours, acting on behalf of the supplier will collect the price of the car hire from customers. However, the amount payable by customers may not be the full contractual price for this rental; Holiday Tours may in its discretion make a contribution on behalf of a customer to the rates payable for booking car hire. In these cases, the rates displayed on the website reflect the total price less any contribution by Holiday Tours and show the amount payable by customers. In the event of any permitted refund, customers shall not be entitled to a refund of more than the amount actually paid by them.  You are advised to review the rules and restrictions of the car rental company before making the booking. 

CAR HIRE – METHOD OF PAYMENT 

The customer making the booking must present a credit card when collecting the vehicle. Debit cards are not accepted and the customer must check which credit cards are accepted by the supplier.  The supplier may submit an authorisation request to the credit card company during the period of car hire by way of a deposit. The customer must therefore contact his / her credit card company to ensure the payment card limit is suitable for this purpose.  If the customer does not comply with the terms set out above, the Supplier will not make the vehicle available and the full price of car hire will be charged. 

CAR HIRE – SUPPLEMENTS 

Additional charges may be payable locally such as refuelling, additional driver charges, young driver surcharge and delivery and collection fees. The customer acknowledges that in no event shall Holiday Tours and/or suppliers be liable for such additional charges as detailed or otherwise.  An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the supplier and country of rental. Purchase of optional insurance locally (called super CDW or super TP) will remove/reduce the excess applicable. The customer acknowledges that in no event shall Holiday Tours and/or suppliers be liable for such excess or provision of additional insurance as detailed or otherwise.  Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, such as the United States of America, certain suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain suppliers charge a supplement if snow tyres are used.  Unless agreed otherwise in writing between the customer and supplier, the customer must return the vehicle to the branch of the supplier from which it was collected. If the customer does not comply with this, the suppliers may charge a one-way supplement.  Child seats are available on request and are payable locally. 

COLLECTION/USE OF THE VEHICLE 

Drivers must usually be aged between 21 and 65 although this can vary between Suppliers and from country to country. It is the Customer’s responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 30.  All drivers must produce a full valid driving licence for the category of vehicle rented when taking delivery of the hire car. The driving licence must be held for at least one year (although again this may vary between Suppliers as well as from country to country) and an international driving licence may be required. Customers should check the Rules and Restrictions of the Supplier offering the car hire for details of all applicable criteria for booking car hire.  The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.  No refunds shall be given in relation to non-utilised rental days. 

TRAVEL INSURANCE 

The prices on the website do not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and that also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer’s responsibility to ensure any insurance policy taken out is adequate to cover their requirements.  The risks covered by these policies, as well as the cost and the amount of cover, are shown on the website only for the purpose of illustration. In the event that a policy is bought, the insurer will send the policy to the Customer. Claims must be submitted directly to the insurance company in accordance with the terms and conditions of the policy.  Non-Malaysia residents are not eligible to take out the travel insurance coverage offered on the website. 

TOUR INFORMATION & PRICES 

Prices shown are correct at the time of publication information and the Price List forms part of the brochure and webpage.  The prices are subject to change due to increase in airfares, exchange rates, other transport costs, hotel rates, government tax, etc, and therefore the company reserves the right to increase prices accordingly without notice. 

RIGHT TO REJECT 

The company reserves the right to cancel or withdraw any itinerary, or any bookings made for a client or decline to accept or retain any person as member of a tour.  If any such person may appear likely to endanger the health, safety or impair the comfort and enjoyment of others on the tour, the company further reserves the right to cancel this reservation.  If for any other reason, any carrier, hotel or other contractor refuses to allow the participant/participant’s to participate in the tours, the company’s sole liability shall be to refund to the passenger any monies paid less the amounts for the services already utilised, administration, cancellations fees and other deductions in compliance to the partner’s terms and conditions on refund. 

RESPONSIBILITY 

The company and its associated agents act only as agents for the passengers and the transportation companies such as airliners, car rental companies, coach companies, accommodation companies’, entertainment and meal suppliers and other principals involved in this tour and/or service.   

EXCLUSION OF LIABILITY CLAUSE 

The information, software, products and services provided by Holiday Tours & Travel may include typographical errors. Wholesalers, airlines, hotels and other suppliers providing travel or other services for Holiday Tours & Travel are independent contractors and not agents or employees of Holiday Tours & Travel and accordingly. Holiday Tours & Travel shall not be liable for acts, errors, omissions, representations, warranties, breaches, or negligence of any such persons or for any personal injuries, death, property damage or other damages or expenses resulting from acts or omissions occasioned by the aforesaid.  Holiday Tours & Travel shall make no refund or compensation in the event of any delay, cancellation, overbooking, strike, Force Majeure, pandemic, endemic or other causes beyond the direct control of Holiday Tours & Travel and shall have no responsibility for any additional expense, omissions, delays, re-routing or acts of any Government or State authority.  In no event shall Holiday Tours & Travel and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of contract or in Tort, except where such damage results from the wilful misconduct of Holiday Tours & Travel.   All claims against the company must be made in writing within 30 days after the completion of the tour. 

DISCLAIMER 

The company and its agents and representatives are not responsible and expressly exclude liability for any injury, illness, damage, loss, delay, accident or irregularities that maybe caused to a person or property and all bookings are subject to the usual terms and conditions and contract of the owner or operator of the services involved. The transportation companies shall be exempted from all liability in respect of any detention, delay, loss, danger, sickness or injury caused and of whatever kind occurring to the passengers at any time whilst the passengers are not on board a carrier of conveyance used or operated by transportation by the companies or firms. The company does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by events which are beyond its control or which are not preventable by reasonable diligence on its part including but not limited to war, civil disturbances, fire, floods, unusually severe weather, acts of god, act of government or of any authorities, accidents to or failure of machinery or equipment or industrial action.  All claims against the company must be made in writing within 30 days after the completion of the tour.  All disputes if any will be subject to the Malaysian Court of Law.  All terms and conditions mentioned above cannot be altered or waived and enquiries pertaining to this document may be made to Holiday Tours and Travel Legal Department.  The company shall advise and if needed, assist you with regards to any claims against any party in your tour. Holiday Tours & Travel Sdn Bhd shall ensure that the collection, use and disclosure of your personal data is consistent with the Personal Data Protection Act 2010 (‘PDPA’). It is acknowledged that personal data collected and processed is obtained voluntarily and with your consent.  We reserve the right to amend or add to these terms and conditions without prior notice if immediate changes are necessary.  It is your responsibility to review any amendments or additions to these Terms and Conditions. Your continued use of Holiday Tours & Travel Sdn Bhd’s services after the effective date of such amendments or additions shall be considered acceptance of the revised terms.  Please read our Privacy Policy at www.holidaytours.com.my/privacy-policy    

Holiday Tours & Travel Sdn Bhd is compliant with the e-invoicing requirements implemented by Inland Revenue Board of Malaysia (IRBM), effective August 1, 2024. As such, all information requested by IRBM must be provided upon booking confirmation for invoicing purposes.  For further details and clarification, please refer to the IRBM portal https://www.hasil.gov.my/en/e-invoice/. 

MEMBERSHIP TERMS & CONDITIONS

WHO WE ARE

T’ROKA is a website operated by Holiday Tours & Travel Sdn Bhd, a company registered under Company No. 197501001345 (23070-H) and located at Block 15 & 17-M, Jalan Medan Setia 1, Plaza Damansara, Damansara Heights, 50490 Kuala Lumpur.

We are a travel agent in Malaysia with an IATA number of 20300394 and are an active member of the Malaysian Association of Travel Agents (MATTA). Our license from the Ministry of Tourism (MOTAC) allows us to operate Inbound (domestic), Outbound, and Ticketing services.

Our website’s address is https://www.troka.co/, which provides access to the services offered on the website, as well as the T’ROKA VIP Membership

This page explains our Membership terms & conditions.

If you do not agree with the terms & conditions, please refrain from using our website. T’ROKA reserves the right to change these terms & conditions at any time without prior notice, and your continued use of this website is contingent upon your acceptance of the updated terms & conditions.

MEMBERSHIP

To enjoy the benefits of T’ROKA, you must register with us by creating a free Membership account on https://www.troka.co/membership/. By registering, you are entitled to access the Membership benefits.

To create a Membership account, you must provide your full name, email address, and mobile number. You can create and maintain only one (1) Membership account associated with each email address. There are no obligations, sign-up fees, or hidden charges for the Membership.

By submitting your registration for Membership, you agree to be bound by these terms & conditions. These terms & conditions constitute an agreement between you as a guest and T’ROKA, governing your Membership on the website.

The Membership may not be used for any business or commercial purposes, and we reserve the right to refuse account creation for such reasons.

MEMBERSHIP BENEFITS

As a T’ROKA VIP, you will be offered different benefits based on the Membership tier, as outlined below: (a) Classic Membership — starting from your 1st T’ROKA booking (b) Signature Membership — starting from your 2nd T’ROKA booking (c) Prestige Membership — starting from your 11th T’ROKA booking

T’ROKA reserves the right to modify the Membership benefits at any time at its sole discretion without prior notice to you.

TERM

The term of your Membership shall begin from the date of your registration or sign-up for Membership and will remain valid for a lifetime unless a request to terminate Membership is submitted.

MEMBERSHIP AND MARKETING-RELATED COMMUNICATIONS

By registering for Membership, you have consented to be automatically subscribed to receive T’ROKA and/or Holiday Tours & Travel marketing, product promotions, and program-related communications.

You may opt out of our Membership, product promotions, and marketing-related communications at any time by contacting us or by unsubscribing from any of our emails. After opting out of these communications, your Membership will remain valid, and you will only receive information and updates related to your Membership.

TERMINATION OF MEMBERSHIP

We reserve the right, immediately and without notice, to restrict, suspend, or terminate your Membership for any of the following reasons at any time, if, in the sole determination of T’ROKA:

1. You have breached any of the provisions contained in these terms & conditions.
2. You have participated and/or used the Membership Benefits to engage in any unlawful or fraudulent activity.

You may terminate your Membership at any time by sending an email to [email protected] with the subject line “T’ROKA Membership Cancellation.”

CHANGES TO THE MEMBERSHIP TERMS & CONDITIONS

We may update these terms & conditions in the future. We will notify you of significant changes to these terms & conditions by posting a notice on our website.

QUESTIONS AND CONTACT

If you have any further questions about T’ROKA or your Membership, please feel free to contact us at [email protected].

Please click on the respective container below to view the Reservation Terms & Conditions or General Terms & Conditions and understand the terms and conditions associated with reservations and membership offerings.

FAQ

• 1. What is the T’ROKA VIP membership?

  The T’ROKA VIP membership is our membership program to enjoy exclusive benefits, special privileges, and surprises when you stay at a property of our partner luxury hotel groups, specially handpicked by us.

• 2. Who is eligible to join?

  Anyone can join the T’ROKA VIP membership for free.

• 3. How do I join as a T’ROKA VIP?

  You can sign for the T’ROKA VIP membership on our website by clicking here.

• 4. How does the membership work?

  With every stay at an eligible T’ROKA hotel, you will progress along the T'ROKA VIP tiers - namely Classic, Signature and Prestige. Essentially, you will get to enjoy exclusive benefits and special rewards as a T’ROKA VIP, such as:

  • Access to the best available hotel rates
  • The chance to receive complimentary room upgrades
  • A Travel Advisor to craft your experiences

  You can view your membership benefits here or when you log in to your account.

• 5. Which hotel groups eligible for the membership?

  The following luxury hotel groups are eligible for the membership:

  • Marriott International
  • The Leading Hotels of the World
  • Accor
  • Hilton Hotels & Resorts
  • Shangri-La Hotels and Resorts
  • Hyatt
  • IHG Hotels & Resorts
  • AMAN

• 6. How can I change my personal details for my membership?

  You may send an email to [email protected] for any changes to your personal details of your membership