WHO WE ARE
T’ROKA is a website operated by Holiday Tours & Travel Sdn Bhd, a company registered under Company No. 197501001345 (23070-H) and located at Block 15 & 17-M, Jalan Medan Setia 1, Plaza Damansara, Damansara Heights, 50490 Kuala Lumpur.
We are a travel agent in Malaysia with an IATA number of 20300394 and are an active member of the Malaysian Association of Travel Agents (MATTA). Our license from the Ministry of Tourism (MOTAC) allows us to operate Inbound (domestic), Outbound, and Ticketing services.
Our website’s address is https://www.troka.co/, which provides access to the services offered on the website, as well as the T’ROKA VIP Membership
This page explains our Membership terms & conditions.
If you do not agree with the terms & conditions, please refrain from using our website. T’ROKA reserves the right to change these terms & conditions at any time without prior notice, and your continued use of this website is contingent upon your acceptance of the updated terms & conditions.
MEMBERSHIP
To enjoy the benefits of T’ROKA, you must register with us by creating a free Membership account on https://www.troka.co/membership/. By registering, you are entitled to access the Membership benefits.
To create a Membership account, you must provide your full name, email address, and mobile number. You can create and maintain only one (1) Membership account associated with each email address. There are no obligations, sign-up fees, or hidden charges for the Membership.
By submitting your registration for Membership, you agree to be bound by these terms & conditions. These terms & conditions constitute an agreement between you as a guest and T’ROKA, governing your Membership on the website.
The Membership may not be used for any business or commercial purposes, and we reserve the right to refuse account creation for such reasons.
MEMBERSHIP BENEFITS
As a T’ROKA VIP, you will be offered different benefits based on the Membership tier, as outlined below: (a) Classic Membership — starting from your 1st T’ROKA booking (b) Signature Membership — starting from your 2nd T’ROKA booking (c) Prestige Membership — starting from your 11th T’ROKA booking
T’ROKA reserves the right to modify the Membership benefits at any time at its sole discretion without prior notice to you.
TERM
The term of your Membership shall begin from the date of your registration or sign-up for Membership and will remain valid for a lifetime unless a request to terminate Membership is submitted.
MEMBERSHIP AND MARKETING-RELATED COMMUNICATIONS
By registering for Membership, you have consented to be automatically subscribed to receive T’ROKA and/or Holiday Tours & Travel marketing, product promotions, and program-related communications.
You may opt out of our Membership, product promotions, and marketing-related communications at any time by contacting us or by unsubscribing from any of our emails. After opting out of these communications, your Membership will remain valid, and you will only receive information and updates related to your Membership.
TERMINATION OF MEMBERSHIP
We reserve the right, immediately and without notice, to restrict, suspend, or terminate your Membership for any of the following reasons at any time, if, in the sole determination of T’ROKA:
You may terminate your Membership at any time by sending an email to [email protected] with the subject line “T’ROKA Membership Cancellation.”
CHANGES TO THE MEMBERSHIP TERMS & CONDITIONS
We may update these terms & conditions in the future. We will notify you of significant changes to these terms & conditions by posting a notice on our website.
QUESTIONS AND CONTACT
If you have any further questions about T’ROKA or your Membership, please feel free to contact us at [email protected].
Please click on the respective container below to view the Reservation Terms & Conditions or General Terms & Conditions and understand the terms and conditions associated with reservations and membership offerings.